And remember, we’re here to help. If something in this policy does not make sense or if you have any questions, please contact us at email@example.com.
1. Information we collect
We collect the following types of information.
1.1. Information you provide us directly:
- Your password and email address when you register for a Houseleap account.
- Profile information that you provide for your user profile (e.g., first and last name, picture). This information allows us to help you or others be “found” on Houseleap.
- User Content (e.g., personal info, financial info, comments, and other materials) that you post to the Service. This includes messages and communications between users.
- Communications between you and Houseleap. For example, we may send you Service-related emails (e.g., account verification, changes/updates to features of the Service, technical and security notices). Note that you may not opt out of Service-related e-mails.
1.2. Information provided by third-party organizations such as an MLS or Brokerage: Houseleap may obtain information (e.g., name, email address) about non-registered users from a third-party service or organization and invite them to register for a personal account. Invited users have the choice not to use or register for Houseleap and can unsubscribe from communications at any time.
1.3. Inviting others to Houseleap: If you choose to invite someone to the Service, you may select a person directly from the contacts list on your device and send a text or email from your personal account. You understand and agree that you are responsible for any charges that apply to communications sent from your device, and because this invitation is coming directly from your personal account, Houseleap does not have access to or control this communication. Invited users have the choice not to use or register for Houseleap and can unsubscribe from communications at any time.
1.4. Analytics information: We use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving the Service. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.
1.6. Log file information: Your browser automatically reports Log file information each time you request to access (i.e., visit) a web page or app. It can also be provided when the content of the webpage or app is downloaded to your browser or device. When you use our Service, our servers automatically record certain log file information, including your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information. We may also collect similar information from emails sent to our Users, which then help us, track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.
1.7. Device identifiers: When you use a mobile device like a tablet or phone to access our Service, we may access, collect, monitor, store on your device, and/or remotely store one or more “device identifiers.” Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by Houseleap. A device identifier may deliver information to us or to a third party partner about how you browse and use the Service and may help others or us provide reports or personalized content and ads. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.
1.8. Metadata: Metadata is usually technical data that is associated with User Content. For example, Metadata can describe how, when and by whom a piece of User Content was collected and how that content is formatted. Users can add or may have Metadata added to their User Content including a hashtag (e.g., to associate with a listing when you post a photo), comments or other data. This makes your User Content more searchable by others and more interactive.
2. How we use your information
- help you efficiently access your information after you sign in
- remember information so you will not have to re-enter it during your visit or the next time you visit the Service
- help a Houseleap agent or the support team service you better
- provide personalized content and information to you and others, which could include online ads or other forms of marketing
- provide, improve, test, and monitor the effectiveness of our Service
- develop and test new products and features
- monitor metrics such as total number of visitors, traffic, and demographic patterns
- diagnose or fix technology problems
3. Sharing of your information
3.2. Public Record Information: Please be aware that home sales and purchases are a matter of public record, and your name and address, the price you paid, your property taxes, and other information will be available from public sites regardless of the brokerage(s), if any, who assist in the transaction. We post on our Sites some information that typically becomes part of the public record of a home sale or purchase.
3.3. Non-Public Record Information: We share information obtained from you that is not public record to facilitate your home purchase or sale transaction.
3.4. Service Providers to all Houseleap Clients: Our agents work with third parties to process your home search and sale transaction, and must share your information with those third parties. Examples include MLSs and providers of software used for document preparation and electronic signing.
Third party partners may use this information to help provide, understand, and improve the Service (including by providing analytics) and own services (including by providing you with better and more relevant experiences). We also may share your information as well as information from tools like cookies, log files, and device identifiers and location data, with third-party organizations that help us provide the Service to you (“Service Providers”). Our Service Providers will be given access to your information as is reasonably necessary to provide the Service under reasonable confidentiality terms.
3.5. We allow third-party companies to collect certain information when you visit our website. These companies may utilize cookies, pixels or other technologies to collect and use non-personally identifiable information (e.g., hashed data, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit the websites of the Digital Advertising Alliance at www.aboutads.info and Networking Advertising Initiative at www.networkadvertising.org/choices/.
3.6. Parties with whom you may choose to share your User Content: Any information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public, as controlled by any applicable privacy settings that you set. To change your privacy settings on the Service, please change your profile setting. Once you have shared User Content or made it public, that User Content may be re-shared by others. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users or third parties have copied or saved that information.
3.8. Responding to legal requests and preventing harm: We may access, preserve and share your information in response to valid legal process (like a search warrant, court order or subpoena). Houseleap may cooperate with and disclose information (including your account information) to any appropriate authority, government official or third-party, without giving any notice to you, in connection with any investigation, proceeding or claim arising from an asserted illegal action or infringement whether related or unrelated to your use or misuse of our Services. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed and retained for an extended period when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.
4. How we store your information
4.1. Storage and Processing: Your information collected through the Service may be stored and processed in the United States or any other country in which Houseleap, its Affiliates or Service Providers maintain facilities.
4.3. We use commercially reasonable safeguards to help keep the information collected through the Service secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. However, Houseleap cannot ensure the security of any information you transmit to Houseleap or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed.
4.4. Please do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and Houseleap, at all times. Your privacy settings may also be affected by changes the social media services you connect to Houseleap make to their services. We are not responsible for the functionality, privacy, or security measures of any other organization.
5. Your choices about your information
5.1. Your account information and profile/privacy settings: Update your account at any time by logging in and changing your profile settings. Unsubscribe from email communications from us by clicking on the “unsubscribe link” provided in such communications. As noted above, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).
5.2. How long we keep your User Content: Following termination or deactivation of your account, Houseleap, its Affiliates, or its Service Providers may retain information (including your profile information) and User Content for a commercially reasonable time for backup, archival, and/or audit purposes.
6. Children’s privacy
Houseleap does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register for the Service. The Service and its content are not directed at children under the age of 13. If we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
7. Other websites and services
“DO NOT TRACK” SIGNALS: Although we would like to honor the browsers set with a “Do Not Track” signal, the Sites do not currently respond to a DNT or similar signal as it awaits the results of efforts by the policy and legal community to determine the meaning of DNT and the proper way to respond. However, we believe that consumers should exercise choice regarding the collection of this type of data.
10. How to contact us